Privacy Policy
Your privacy matters deeply to us. This policy explains how davenexquilora protects and handles your personal information with complete transparency.
Effective Date: January 15, 2025 | Last Updated: January 8, 2025
Information We Collect
davenexquilora collects information to provide secure digital banking services and educational resources. We're completely upfront about what we gather and why.
Personal Information You Provide
- Account registration details including name, email address, and phone number
- Identity verification documents required for Canadian banking regulations
- Communication preferences and customer service interactions
- Educational program enrollment information and progress data
- Device information and security credentials for account protection
Automatically Collected Data
Our systems automatically log certain information to maintain security and improve your experience. This includes login timestamps, IP addresses, browser details, and interaction patterns with our educational content.
How We Use Your Information
Every piece of data serves a specific purpose in delivering secure banking education and services. We never use your information for purposes you haven't been informed about.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Security | Login credentials, device fingerprints, transaction patterns | Legitimate interest in fraud prevention |
| Educational Services | Progress tracking, quiz results, completion certificates | Contract fulfillment |
| Customer Support | Communication history, account details, technical logs | Contract fulfillment |
| Regulatory Compliance | Identity verification, transaction records, audit trails | Legal obligation |
Data Protection and Security
Security isn't just a feature for us – it's the foundation of everything we build. Your data receives bank-level protection through multiple layers of security.
Security Measures in Place
We employ AES-256 encryption, multi-factor authentication, regular security audits, and staff training programs. All data transmission occurs over secure, encrypted connections following Canadian banking standards.
Access Controls
Only authorized personnel can access your personal information, and only when necessary for legitimate business purposes. Every access is logged and monitored. Our team receives ongoing privacy training to ensure they understand their responsibilities.
Your Privacy Rights
Canadian privacy legislation gives you significant control over your personal information. We've designed our systems to make exercising these rights straightforward.
Rights You Can Exercise
- Request a copy of all personal information we hold about you
- Correct inaccurate or incomplete information in your account
- Request deletion of your data when legally permissible
- Withdraw consent for marketing communications at any time
- Object to processing based on legitimate interests
- Request data portability for information you've provided
To exercise any of these rights, contact our privacy team directly. We respond to all requests within 30 days and provide clear explanations when we cannot fulfill a request due to legal or regulatory requirements.
Data Sharing and Third Parties
We share your information only when necessary and always with appropriate safeguards in place. Transparency about our partnerships helps you make informed decisions about your data.
Service Providers
We work with carefully vetted partners for cloud hosting, payment processing, and educational content delivery. All third-party providers must meet our strict privacy and security standards through contractual agreements.
Legal Requirements
We may disclose information when required by Canadian law, court orders, or regulatory investigations. We'll notify you of such requests unless legally prohibited from doing so.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods based on legal requirements and business needs.
Retention Periods
- Account information: Retained for 7 years after account closure per banking regulations
- Educational progress: Kept for 3 years to support ongoing learning pathways
- Marketing preferences: Stored until you withdraw consent or close your account
- Technical logs: Automatically deleted after 2 years unless needed for security investigations
- Customer service records: Retained for 5 years to maintain service quality
Cookies and Tracking
Our website uses cookies to enhance your experience and maintain security. You have control over most cookie preferences through your browser settings.
Essential vs. Optional Cookies
Essential cookies keep your account secure and the website functioning. Optional cookies help us improve our educational content and services. You can disable optional cookies without affecting core functionality.
International Data Transfers
While we primarily store data within Canada, some service providers may process information internationally. When this occurs, we ensure appropriate safeguards protect your privacy rights.
Cross-Border Protections
Any international data transfer includes contractual protections equivalent to Canadian privacy standards. We regularly audit our international partners to ensure ongoing compliance with privacy requirements.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated directly to you.
Notification Process
When we make material changes, we'll email you at your registered address and display a prominent notice on our website. You'll have at least 30 days to review changes before they take effect. Continued use of our services indicates acceptance of the updated policy.
Privacy Questions and Concerns
Our privacy team is here to help with any questions about how we handle your information.
Email: contact@davenexquilora.world
Phone: +1 (418) 545-0886
Mail: 3289 Broadway Ave, Avonmore, ON K0C 1C0, Canada
We respond to privacy inquiries within 48 hours and provide detailed explanations to help you understand your rights and our practices.